Registering as a buyer on AUTOSATISFY is very easy. First read all of the information about AUTOSATISFY and feel confident about our services. If you're ready to register, now, simply click here to complete the new member registration application. If you need a little more time you can click on Registration on the main pages later. As soon as the registration forms are complete submit them. An email will be sent to the address on the registration form asking you to verify the information and confirm your registration. One click of the mouse and the message will reach us that you wish to continue the registration procedure. Within 72 hours you will be informed by email of your successful registration. The last step is to send the fees for a one year registration. When this is received the registration will be complete.
2. What priveledges do I receive by registering?
When the registration is complete, you will receive a password by email that will allow access to search for any Cambodia automobile in our database. If you wish to buy a vehicle the registration is mandatory. Delivery services can also be arranged if you're a member.
3. Why do I need to register?
Buyers must register with us because we need to collect information for verification of legitimacy. It is required that we have full knowledge of our clients. This information assists AUTOSATISFY in the release of your vehicle to you at our warehouse. A registration will allow you to buy as many vehicles as you wish for one year. It will also be a fast way for you to arrange delivery.
4. What fees or deposits must be paid along with bidding?
There is a TOTALLY REFUNDABLE deposit of 5% of the bid or price of the vehicle. The minimum deposit on each vehicle is $US500. You may pay of this by bank wire. See How do I pay?
Payment
1. How do I pay?
If you are the winning bidder of the auction of a vehicle, as soon as the auction is closed you will receive an e-mail notification with payment instructions.
2. What payment methods do you accept for buyers located overseas?
All international buyers must pay by wire transfer. Please be advised payments made by DIRECT DEPOSIT to our bank account will NOT be accepted. Any payments made in this manner will be subject to a 14 day hold for clearing by our bank, and you will be held responsible for all penalties incurred if payment is made in this manner and not applied to a purchased vehicle.
3. Wire transfer
A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another bank account. This is the fastest and easiest method of payment. Once your auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank. Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure. Be prepared with the following on hand:
ID Card
Name of bank transferring funds to.
Account number transferring funds to.
Transaction Number for the Auction.
Speak with a bank representative to set up wire transfer. Make all transfers prior to 2pm for processing to occur on the same business day. We will send you an email notification once the bank has processed your payment. In the meantime, you can check the status of your transaction online by going to your account on www.autosatisfy.com .
4. What is Autosatisfy bank wire information?
CAMBODIA PUBLIC BANK 2nd & 3rd floor, Building Nº. 23
St. 114, corner St. 67
Sangkat Phsar Thmey II
Khan Daun Penh
Account Number: 30-28052-1
Account Name: AUTOSATISFY
Swift Code: CPBLKHPP
5. What is your address?
Autosatisfy House 112DL, Street 167 L 173
Sangkat Tuol Svay Prey I
Khan Chamkarmorn
Phnom Penh
Cambodia.
Tel: (855-23) 355 110
Fax: (855-23) 214 590
Mobile: (855-012) 574 757 / (855-012) 525 595 / (855-16) 574 757 / (855-15)525 595
6. What does it cost me to buy on autosatisfy.com?
We do free of charge to register and browse through our marketplace. As a winning bidder, you pay the final auction price, auction buyer fee, which are collected by us prior to the vehicle being released to you. Our standard Auction Buyer Fee is 100 USD regardless of the final auction price.
7. When is my payment due?
Payment must be received by AUTOSATISFY within 3 calendar days of the winning bid to avoid any penalty and/or cancelation. This payment includes the full amount of the winning bid and the buyer’s auction fee. Remember! The auction has the right to void any transaction.
8. Is there a penalty if I don't make my payment on time?
If the entire invoice amount is not received by AUTOSATISFY within 3 calendar days from the date of purchase, additional charges of 1% PER DAY of the total outstanding amount will be applied to your account.
9. Which currencies do you accept?
Currently, we only accept payment in U.S. Dollars.
10. How do I check the status of my payment?
We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in the Dealer Section on Autosatisfy.com.
11. How long does it take for a payment to clear?
Wire transfers will be posted to your Autosatisfy.com account within 1 hour of processing.
BIDDING
1. How do I place a bid?
Place your bid by entering your maximum bid amount in the "Your Proxy Bid" box on any auction view page. Once you click "Bid", we will ask you to login. After you have entered this information, the system will display a confirmation screen with all your desired bids, allowing you to verify your information before you click on "Confirm Bid".
2. How can I automatically increase my bid? What is Proxy Bidding?
You will use Proxy Bidding to automatically bid for you. To use this feature, enter your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder bids higher than your LOWEST minimum bid, the system will automatically place another bid for you. You will therefore again be the current winning bidder. On your behalf, the proxy bidding system will continue to make smallest bids necessary to maintain you as the winning bidder until you are the winner of the auction or until another bidder bids higher than your maximum allowable proxy bid amount. Proxy bids are completely private and are never displayed to other bidders or auctioneer.
3. How do I know if I've been outbid?
You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into Dealer Section.
4. How do I know if I've won the auction?
After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify you and instruct auction to prepare your vehicle for pick up and/or delivery to the shipping address on file.
5. How can I cancel a bid?
A bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted. Contact us for more detail.
6. I am a new/first time buyer on Autosatisfy.com, and I have already won 1 vehicle. Why can't I place a bid on any additional cars?
It is our policy to allow first time buyers to have no more than one (1) outstanding transactions that require payment. Once all outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid again. A completed transaction is one that has been paid in full.
7. I am a new client on Autosatisfy.com, and I can only place one bid at a time. Why is this?
It is our policy to only allow new clients to have one outstanding bid at a time. This means that once you place your first bid, you will be blocked from placing further bids. This block will remain in effect from the time you place the bid until the auction you bid on is complete. If you do not win the bid, then you may place another bid. If you win, you will also face a restriction (see details).
This procedure is only for new clients. Once you have completed one transaction, this restriction will be removed from your account. A completed transaction is one that has been paid in full.
OTHER QUESTIONS
1. How often are new vehicles added to the Autosatisfy site?
The Autosatisfy website is updated daily.
2. How are the vehicles selected to be on Autosatisfy?
The manufacturer or seller determines which vehicles will be placed on the AUTOSATISFY. AUTOSATISFY vehicles come from commercial sellers, such as manufacturers, leasing companies, financial institutions, and rental companies. Large and medium-sized dealer consignors and wholesalers may place their vehicles in the Autosatisfy inventory/new car/used car.
3. Who determines the sale price of the vehicles?
The seller determines the price at which he wishes to sell the vehicle.
4. Is the price of the vehicle negotiable?
No. Autosatisfy vehicle prices are not negotiable.
5. How will I know where the vehicles are located?
When a vehicle is purchased you will know all of the information about that vehicle. Invoices will be issued and location revealed.
6. Condition Grading Scale - what does it mean? How to read these grades?
7. Can I see the vehicles I am interested in bidding on?
If you are in United States you may physically see any vehicle one day before the sale at the sale location holding compound. Otherwise pictures are available usually for a particular vehicle. In some locations it may be possible to purchase additional pictures.
8. What if the vehicle is not in the condition advertised?
We suggest that before you purchase a vehicle that you are certain of the options and condition of the vehicle. This is very precise and documentation will be needed if the vehicle is not as described. You would contact Autosatisfy on all arbitration issues. As in the traditional auction sale, all buyers have the right to arbitrate a vehicle purchase if expectations are not met. A vehicle condition report is performed on every Autosatisfy vehicle. Additional images on vehicle damage are accessible. Minor scratches and dents are described in full detail. We suggest that before you purchase a vehicle that you are certain of the options and condition of the vehicle.
9. When will I receive confirmation for purchased vehicles?
If you are properly registered, confirmation of a purchase will be sent to you as soon as the transaction is completed. At that time the buyer receives every significant item of information regarding the purchase and a guide outlining how to proceed.
10. Does the auction charge the buyer a fee in the purchase of a vehicle?
The auction charges both the buyer and the seller and those fees that the auction charges for your purchase will be included on your invoice. These fees range from US$100-500 depending on the cost of the vehicle and the popularity of the auction. Each auction has different rates. There is also an additional US$50 to 75 fee if the vehicle to be sold via the internet. Exotic sales may have higher fees.